FAQs

FAQs

Our FAQs explain account opening, platform features, and trading risks. This information is educational and does not constitute investment advice.

How do I open a trading account? ▼

You can apply for a trading account by completing KYC verification and providing required documents. Account approval is subject to eligibility and FSRA onboarding criteria.

How long does verification take? ▼

Verification typically takes between 1–2 business days once all documents are submitted correctly.

Do you offer accounts for both individuals and companies?▼

Yes. We offer both individual and corporate trading accounts. All applicants must complete full KYC and onboarding checks in line with FSRA requirements. Corporate accounts must provide additional verification such as company registration documents and authorised signatory identification.

Can I open more than one account? ▼

Clients may request additional accounts once their initial account has been verified. Approval is subject to compliance review and FSRA record-keeping requirements.

What documents are required to open an individual account? ▼

A valid passport, proof of address, and any additional information required under client onboarding rules.

What features are available on the platform? ▼

Our platform offers live charts and market data for analysis. These features support informed decisions but do not reduce the risk of loss in leveraged trading.

Which platforms do you support?▼

We offer access to established platforms such as MetaTrader 5 for CFDs, Trading Technologies (TT), Rithmic, and CQG for ETDs.

Are mobile trading options available? ▼

Yes. Mobile applications may be available depending on the platform selected.

Can I use third-party tools or plugins?▼

Compatibility depends on the platform. Certain approved third-party tools may be supported.

Do you offer demo accounts?▼

Yes, demo accounts are available for testing the platform environment before trading live.

What deposit methods are supported? ▼

Deposits are accepted via bank transfer, card, or approved e-wallets after account verification. Processing times and provider fees may apply.

Are there withdrawal fees? ▼

We do not charge withdrawal fees. Your bank or provider may apply their own charges. Withdrawals are processed after verification and may take 1–3 business days.

Can I withdraw to third-party accounts? ▼

No. For security and regulatory compliance, withdrawals can only be made to accounts in your own name.

How are client funds held?▼

Retail client money and ETD funds are held in segregated (non–title transfer) accounts in line with FSRA client asset rules.

How are client funds held?▼

Retail client money and ETD funds are held in segregated (non–title transfer) accounts in line with FSRA client asset rules.

Who regulates Lunaro Markets? ▼

Lunaro Capital Limited is authorised and regulated by the Financial Services Regulatory Authority (FSRA) of the Abu Dhabi Global Market (ADGM) as a Category 2 Licensed Firm. Our regulated activities include Arranging Custody, Arranging Deals in Investments, and Dealing in Investments as Agent and Principal.

Is my data protected? ▼

Yes. We follow ADGM-compliant data protection standards and maintain security measures to safeguard client information.

Are leveraged products suitable for everyone? ▼

No. Trading leveraged products such as CFDs and FX carries significant risk and may not be suitable for all investors. You should trade only if you fully understand the risks and can afford potential losses exceeding your deposits.

How does leverage affect my trades?▼

Leverage allows you to control a larger position with a smaller deposit, which can magnify both gains and losses. A small market movement may result in substantial losses.

Do you provide investment advice?▼

No. We do not provide investment or trading advice. All trading decisions must be made independently.

What is the difference between Retail and Professional clients?▼

We classify clients as Retail or Professional in accordance with FSRA rules. Retail clients receive the highest level of protection, while Professional clients may not receive certain safeguards.

Can I apply to upgrade to Professional Client status?▼

Yes. Eligibility depends on FSRA criteria, including experience, financial strength, and trading history. Supporting documents are required.

Where can I learn how to use the trading platforms?▼

We provide platform guides and user manuals, and clients may access platform-specific tutorials from platform vendors.

Do you offer tutorials for beginners? ▼

Yes, we offer educational materials and demo accounts to help clients understand trading. These resources are for learning only and do not imply that trading leveraged products is suitable for you.

Do you provide educational materials?▼

Yes. We offer general educational resources such as platform guides, platform walkthroughs, and market- related information.

Do you offer trading signals or trade recommendations? ▼

No. We do not offer signals, recommendations, or advisory services.

How can I join the affiliate program? ▼

You can apply to join our affiliate program through our online portal. The program is available only to Professional Clients, in accordance with FSRA rules. Approval is subject to eligibility checks and compliance with FSRA requirements for introducing clients. Terms and Conditions apply.

Who can participate in the affiliate program? ▼

Our affiliate program is open only to Professional Clients in accordance with FSRA rules. All participants must undergo eligibility checks under our approved affiliate policy. Terms and Conditions apply.

How are affiliate commissions paid? ▼

Payments are made according to the program’s terms and conditions and are subject to compliance review.

Where can I find your full Terms and Conditions?▼

Our full Terms and Conditions, risk disclosure statement, and privacy policy are available on our website. We encourage all clients to review these documents before opening an account or executing trades.